ENYour privacy
How Velvario handles your information
Velvario collects only the information needed to process orders, provide support, and improve your shopping experience. This policy explains what we collect, why we collect it, and the choices you have.
Data we collect
Contact details, shipping and billing addresses, order history, and basic device information when you browse or buy.
How we use it
To fulfill orders, handle returns, prevent fraud, and send service updates related to your purchases.
Your control
You can request access, correction, or deletion of your personal data at any time by contacting our support team.
Information we collect
We collect information you provide directly and information created when you interact with the Velvario store.
- Order information: name, email address, shipping address, billing address, and order details.
- Contact information: messages you send to our support team and any details you include.
- Payment information: processed by our payment provider; we do not store full card numbers on our servers.
- Technical information: browser type, device type, approximate location, and pages viewed on velvario.shop.
How we use your information
We use the information we collect for the following purposes:
- Processing and shipping your orders, including confirming delivery details.
- Providing customer support, including answering questions about orders, returns, and payments.
- Detecting and preventing fraudulent or unauthorized activity.
- Complying with legal, tax, and accounting obligations.
- Improving our store, product pages, and checkout experience.
Sharing your information
Velvario does not sell your personal information. We share it only with service providers who help us run the store, such as shipping carriers, payment processors, and IT providers. These partners receive only the data needed to perform their tasks and are expected to protect it.
We may also disclose information if required by law, to enforce our terms, or to protect the rights and safety of Velvario, our customers, or others.
Cookies and tracking
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use the store. You can control cookies through your browser settings. Disabling some cookies may affect checkout and other core features.
Data retention
We keep order and transaction records for as long as needed to meet legal, tax, and accounting requirements. Support messages and marketing preferences are kept only while they serve a business or legal purpose. When data is no longer needed, we delete or anonymize it.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also object to certain processing or request a copy of your data in a portable format.
To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong password and keep your account details private.
Children's privacy
Velvario is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with a revised effective date. Continued use of the store after changes means you accept the updated policy.
Contact us
If you have questions about this privacy policy or your personal information, reach out to Velvario support:
- Email[email protected]
- Phone2093160531
- MailVelvario, 11 Saint Adams Dr, Stafford Virginia, VA 22556, United States