ENEverything you need to know about paying for your Velvario order — accepted methods, secure checkout, and when your card is charged.
How payment works at Velvario
Secure checkout
All payments are processed through our payment provider in an encrypted checkout. Your card details are never stored on Velvario servers.
Authorized at order
Your payment method is authorized when you place your order, then charged once the order is confirmed for dispatch.
One currency
Orders placed on velvario.shop are billed in U.S. dollars (USD). Your bank may apply its own conversion if your account uses another currency.
Need help with a payment? If your card was declined or you see an unfamiliar charge, contact us at [email protected] or call 209-316-0531 and we will look into it.
Accepted payment methods
Checkout is powered by our payment provider and shows every method available for your billing address. The options below reflect what you can expect to see at checkout, in addition to any local wallet options your device or browser may offer.
| Method | Good to know |
|---|---|
| Credit and debit cards | Visa, Mastercard, American Express, and Discover are accepted. Cards must be issued in the same country as your billing address. |
| Digital wallets | Wallet options such as Apple Pay or Google Pay appear at checkout when your device and browser support them. |
| Relay payment | The Relay option is available for eligible orders and follows the same secure authorization process as cards. |
Alternative methods may be added or removed over time. The checkout screen always shows the final set of options available for your order.
When you are charged
- At checkout. A temporary authorization is placed on your payment method to confirm the funds are available. This is not a charge.
- At dispatch. The actual charge is captured when your order leaves our warehouse. If an item is out of stock, you are charged only for the items that ship.
- Authorization holds. Banks may hold the authorization amount for several business days. It typically disappears once the charge is captured, or within 5–10 business days if the order is cancelled.
Payment security and your data
Velvario uses a PCI-compliant payment provider to handle card data. Card numbers are entered directly into the provider's secure fields and are not visible to, or stored by, Velvario. We receive only the information needed to confirm your order, such as the last four digits of the card and the payment status.
We never ask for your full card number, PIN, or banking password by email, phone, or social media. If you receive a message that appears to come from Velvario and asks for this information, do not respond and forward it to [email protected].
What appears on your statement
Charges from Velvario appear under the name of our payment provider or a short merchant descriptor. If you do not recognize a charge, look for a Velvario order confirmation in your email before disputing it with your bank — you can also contact us and we will help identify it.