Frequently Asked Questions

Add the items you want to your cart, then continue to checkout and follow the steps to confirm your details and payment. You will receive an order confirmation once your purchase goes through.

If your order has not yet been shipped, contact our support team as soon as possible and we will do our best to update or cancel it. Once an order is on its way, changes may no longer be possible, but you can still arrange a return after delivery.

We are sorry for the trouble. Reach out to our support team with your order details and a short description of the issue, and we will help you resolve it with a replacement or a refund where appropriate.

Shipping within our delivery regions is a flat 4.53 USD with DHL. Orders of 56.89 USD or more qualify for free shipping.

DHL deliveries typically arrive within 1 to 3 business days after your order is dispatched. You will be able to follow your shipment once it is on the way.

Availability is confirmed at checkout based on the delivery details you enter. If your address is not supported, the checkout will let you know before you complete your purchase.

Payment is handled through our secure checkout provider and is simply shown as Payment during checkout. The available options are presented to you at the payment step before you confirm your order.

Yes. Payment details are processed by our provider over a secure connection and are not stored by Velvario. You complete payment within the checkout flow itself.

If something is not right, you can request a return after your order has arrived. Please contact our support team with your order number so we can guide you through the steps and confirm what is eligible.

Once a returned item is received and checked, we process the refund to your original payment method. The time it takes to appear depends on your bank or card issuer, and you will be notified when the refund has been issued.